Frequently Asked Questions
- Will the UK Postal Strike affect my order?
- How do I shop at A|wear.com?
- Why do I need to register to shop?
- By registering, will I automatically receive marketing emails from you?
- By registering, will you pass my details on to any other companies?
- Can I get a student discount online?
- Can I use more than one discount offer on my order?
- Can I cancel my order?
- Can I add an item to my order after I have placed my order?
- How do discount codes affect my right to return an order?
- I forgot to use my discount code.
- If I have already purchased from the site and wish to purchase again but have forgotten my password – how can I find out what it is?
- If I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?
- Why doesn't my promotional code work?
- Why has my card been declined?
- How do I subscribe to the A|wear newsletter?
- How do I unsubscribe from the A|wear newsletter?
- How can I pay for my order?
- How do I know if you have received my order?
- Can I make changes to my order?
- What happens if I notice that my personal details are incorrect after I have completed the ordering process?
- What happens if an item on my order is not available?
- How can I find out what A|wear sizes are?
- How do you keep my personal information secure?
- Who do I contact if I am interested in working for A|wear?
- How do I contact A|wear?
- When can I telephone the online customer services team?
- Where is my nearest store?
- Do you sell gift cards?
- Can you provide more information about a product?
- A product is showing as out of stock, will you be selling it again?
- I have seen something advertised but cannot find it on the site.
- Do you offer a Student Discount?
How do I shop at A|wear.com?
- Simply select an item from anywhere on this site
- Choose your preferred colour
- Choose your preferred Size
- Choose your preferred quantity
- Add to your shopping bag
- When you have finished shopping follow the checkout procedure
Why do I need to register to shop?
Registering with us helps us to make the ordering process as quick and easy as possible and allows you to keep track of your orders online.
Back to topBy registering, will I automatically receive marketing emails from you?
No, not unless you sign up to our newsletter. If you do sign up, you can unsubscribe from our mailing list at any time.
Back to topBy registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
Back to topCan I get a student discount online?
No. Presently we don’t offer a student discount.
Back to topCan I use more than one discount offer on my order?
No. You can only use one discount per order.
Back to topCan I cancel my order?
You need to contact our Customer Service team as soon as possible on 00353 14272 4956. Our customer service representative will advise if the order/item can be cancelled. We cannot cancel if your order/item has already been picked. any unwanted items can be returned for free following the returns instructions on the reverse of the despatch note which is included with your order.
Back to topCan I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for any other items that you want to buy.
Back to topHow do discount codes affect my right to return an order?
If a discount code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a discount code, even if your original order is returned to us.
Back to topI forgot to use my discount code
Unfortunately, if you didn't enter your discount code at the checkout, we cannot apply it to that order or amend your payment later on.
Back to topIf I have already purchased from the site and wish to purchase again but have forgotten my password – how can I find out what it is?
Simply click into ‘My Account’ on the homepage, then click the ‘Forgotten Password’ link on the right hand side, then enter your email address, you will then be emailed your password.
Back to topIf I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?
Simply click into ‘My Account’ on the homepage and then click the ‘Change Billing Address’ under My Contact Details link to amend your details. You can also add additional delivery adresses.
Back to topWhy doesn't my promotional code work?
Please check that the code you are using is still valid and not out of date. For further assistance, please contact our Customer Services team on 00353 1472 4956.
Back to topWhy has my card been declined?
Your bank will be able to let you know why your card has been declined.
Back to topHow do I subscribe to the Awear newsletter?
It’s easy! Simply enter your email address in the signup box at the bottom of the home page. Our weekly newsletter will keep you up to date with all our latest trends, new arrivals and promotions. You can also enter our exclusive competitions.
Back to topHow do I unsubscribe from the Awear newsletter?
If you decide that you no longer want to receive our weekly e mail newsletter you can unsubscribe at any time. Simply click on the ‘Unsubscribe’ button at the bottom of the email you receive from us.
Back to topHow can I pay for my order?
We accept Visa, Visa Electron, Mastercard, Delta, Paypal and Laser. We also take security very seriously indeed, so your details will be safe with us.
Please see Paypal Ireland for information on Paypal if you are from Ireland and Paypal UK if you are from the UK.
Back to topHow do I know if you have received my order?
Once you’ve placed an order on the A|wear website, we will send you an email to confirm your order. This confirmation does not imply an acceptance of the order. For orders paid via credit or debit cards, only when the order has been despatched will the purchase contract be made and will you be charged for the goods ordered. Once the items have been shipped you will receive an email informing you that your order has left the Warehouse. If you have paid through a PayPal account, your account will be charged when the order is placed.
Back to topCan I make changes to my order?
Unfortunately, at this time, we do not accept changes to orders after they have been placed. Therefore, please be sure that your order is correct before confirming your order.
Back to topWhat happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realise your personal details are incorrect once you have completed the ordering process please call our customer service team on 00353 1472 4956 with reference to the specific order. We will advise you if the order can be amended. You can then amend your details online for future orders.
Back to topWhat happens if an item on my order is not available?
Delivery of goods is subject to availability of the goods themselves. While we strive to ensure that availability is accurately reflected on the website, stock levels can change between the time an order is placed and the time of expected shipment. The processing of a payment does not obligate A|wear to fulfill the goods in question, should the items not be available. In this case, we will contact you as soon as possible to let you know about the lack of availability and you will not be charged for out-of-stock items.
Back to topHow can I find out what A|wear sizes are?
Our general size range is 8 -16 but we now stock a size 6 and 18 in key items. On your selected item, check within the size range to see if your size is available.
Alternatively please see our Size Guide
Back to topHow do you keep my personal information secure?
Please see our Privacy Policy
Back to topWho do I contact if I am interested in working for Awear?
Please click here to view our Jobs page
How do I contact Awear?
Please click here for Contact details
When can I telephone the online customer services team?
The online customer services team is staffed on Monday to Friday from 8.30am to 5.30pm.
Where is my nearest store?
Please click here to locate your nearest store.
Back to topDo you sell gift cards?
Yes, but only to Republic of Ireland resident only. These will be sold in denominations of €20, €30, €50 and €100.
- The delivery charge on a gift card is €2.
- They can only be used instore.
- They cannot be redeemed on awear.com.
Can you provide more information about a product?
We try to publish as much useful information as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images. If you have any other questions though, please contact our Customer Service team quoting the product code (e.g. 10100874), and we'll do our best to answer your questions as soon as possible.
Back to topA product is showing as out of stock, will you be selling it again?
We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too, an item can disappear from stock very quickly.
Back to topI have seen something advertised but cannot find it on the site?
Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page.
If you can't find it, or you're not sure what you're looking for, please contact our Customer Service team with as many details as you can remember, and we'll try to track it down for you.
Back to topDo you offer a Student Discount?
Please click here for more information
Back to topWhat impact will the UK postal strike have on my order?
There is no impact to deliveries as a result of the strike. All Awear parcels are sent by courier and will arrive as usual. If you are returning an item to us from the UK by post this will take longer but we will extend the returns period by an extra 2 weeks to cope with this.
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