How do I shop at A|wear.com?
- Simply select an item from anywhere on this site
- Choose your preferred colour
- Choose your preferred Size
- Choose your preferred quantity
- Add to your shopping bag
- When you have finished shopping follow the checkout procedure
If I have already purchased from the site and wish to purchase again but have forgotten my password – how can I find out what it is?
Simply click into ‘My Account’ on the homepage, then click the ‘Forgotten Password’ link on the right hand side, then enter your email address, you will then be emailed your password. If you still experience problems with your password please contact our Customer Service on 00353 1 4724956 or at firstname.lastname@example.org.
If I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?
Simply click into ‘My Account’ on the homepage and then click the ‘Change Billing Address’ under My Contact Details link to amend your details. You can also add additional delivery adresses.
How do I subscribe to the Awear newsletter?
It’s easy! Simply enter your email address in the signup box at the bottom of the home page. Our weekly newsletter will keep you up to date with all our latest trends, new arrivals and promotions. You can also enter our exclusive competitions.
How do I unsubscribe from the Awear newsletter?
If you decide that you no longer want to receive our weekly e mail newsletter you can unsubscribe at any time. Simply click on the ‘Unsubscribe’ button at the bottom of the email you receive from us.
How can I find out what A|wear sizes are?
Our general size range is 8 -16 but we now stock a size 6 and 18 in key items. On your selected item, check within the size range to see if your size is available.
Alternatively please see our Size Guide
How do you keep my personal information secure?
Who do I contact if I am interested in working for Awear?
How do I contact Awear?
Please click here for Contact details
When can I telephone the online customer services team?
The online customer services team is staffed:
- Monday -Thursday 8.30am - 6pm;
- Friday - 8.30am - 4.30pm;
- Saturday - 9am - 5pm.
Where is my nearest store?
Please click here to locate your nearest store.
What is the A|wear staff clothing policy?
A|wear wishes to advise all our customers that we have very clear guidelines in relation to our staff wearing A|wear stock, which they are obliged to do while they are at work. Any breach of this policy is taken very seriously.
A|wear clothing worn by all staff members while at work has been purchased by them individually in advance
What is A|wear's code of ethics
A|wear Group Ltd
In A|wear, we firmly believe that everybody has the right to both a healthy and a safe working environment. It is also of the utmost importance to us that all our production is carried out by people who are treated with fairness and respect. A|wear recognises the fact that legislation as well as cultural characteristics vary from country to country. This results in our suppliers having a variety of working environments depending on their location. We are working hard to utilise our influence to contribute to the improvement of the conditions within the factories we work with.
A|wear has a strict code of conduct that all factories must adhere to & we will only work with factories who meet the standards set out within the A|wear Code of Conduct.
Registration and Your Online Account
Why do I need to register to shop?
Registering with us helps us to make the ordering process as quick and easy as possible and allows you to keep track of your orders online.
By registering, will I automatically receive marketing emails from you?
No, not unless you sign up to our newsletter. If you do sign up, you can unsubscribe from our mailing list at any time.
By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.
Can I cancel my order?
You need to contact our Customer Service team as soon as possible on 00353 14272 4956. Our customer service representative will advise if the order/item can be cancelled. We cannot cancel if your order/item has already been picked.  any unwanted items can be returned for free following the returns instructions on the reverse of the despatch note which is included with your order.
Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for any other items that you want to buy.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined.
How can I pay for my order?
We accept Visa, Visa Electron, Mastercard, Delta, Paypal and Laser. We also take security very seriously indeed, so your details will be safe with us.
How do I know if you have received my order?
Once you’ve placed an order on the A|wear website, we will send you an email to confirm your order. This confirmation does not imply an acceptance of the order. For orders paid via credit or debit cards, only when the order has been despatched will the purchase contract be made and will you be charged for the goods ordered. Once the items have been shipped you will receive an email informing you that your order has left the Warehouse. If you have paid through a PayPal account, your account will be charged when the order is placed.
Can I make changes to my order?
Unfortunately, at this time, we do not accept changes to orders after they have been placed. Therefore, please be sure that your order is correct before confirming your order.
What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please call our customer service team on 00353 1472 4956 or at email@example.com with reference to the specific order. We will advise you if the order can be amended. You can then amend your details online for future orders.
What happens if an item on my order is not available?
Delivery of goods is subject to availability of the goods themselves. While we strive to ensure that availability is accurately reflected on the website, stock levels can change between the time an order is placed and the time of expected shipment. The processing of a payment does not obligate A|wear to fulfill the goods in question, should the items not be available. In this case, we will contact you as soon as possible to let you know about the lack of availability and you will not be charged for out-of-stock items.
My order did not go through but I think you have charged me?
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order. If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank.
This usually takes around 3 working days but the exact time frame does depend on your card issuer and your bank.
I received a confirmation email about my order, but I have now received a email to confirm the item(s) are out of stock? Why is this?
Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available. Although this does not happen very often, when it does we have to cancel the item from the order and we would not charge you for the item(s).
Do you deliver overseas?
Yes. Please see our delivery page for more information.
What is the delivery rate for International Deliveries?
Please see our delivery page for more information.
Which couriers do you use for your delivery?
We have two courier companies that deliver our goods. Our Irish courier company is An Post and our UK/Europe courier company is Fed Ex. For more details please click here.
What is your return policy for International Orders?
We guarantee to refund any full price item you are not completely happy with when you return it to us within a saleable condition within 28 days of receipt. We also provide a refund for Sale items you are not happy with then you return it to us within 28 days of receipt.
Do I as an International customer have to pay for returns?
Yes. The cost of returning the item to us is the customers responsibility. Please click here for more information on international returns.
How do I track my Order?
If you wish to track your order please contact our Customer Service on 00353 14724956 or at firstname.lastname@example.org and we will be able to assist with your order.
Can I change my address once my order has been dispatched?
For our UK customers, once your order has been dispatched we can not change any details with Royal Mail. Your order will be attempted to the address that you have provide us with. If this address is incorrect your order will be refused and should then be sent back to our main depot were we can then have this resent to you to the correct address. For more information please contact us at email@example.com or on 003531 4724956.
How can I contact your couriers?
If you wish to contact our couriers that is no problem, but you must contact our customer service first to get your tracking information. You can contact us on firstname.lastname@example.org or on 003531 4724956.
Do you deliver overseas?
We only deliver to Ireland and the UK at the moment.
What do I do if there is a problem with my order?
If you are experiencing problems on receiving your order or placing an order with us please see our FAQ’s for other information. If this does not help please contact our Customer Service Team at email@example.com.
What is your returns policy on Full price and Sale items bought online?
Please note: You can not return any sales items to our A|wear stores for a full refund; you can only receive a refund on sale items once it is posted back to us. You will however receive an exchange or gift card if you wish to return in store. Please click here for our full returns policy on stock bought online and in store.
How do I return an item to you by post?
Once you receive your order, you will receive an invoice in your package. This invoice provides you with all the return details that you need and we also provide you with a pre paid sticker that you can use to return your item(s) to us.
I didn’t get a return label, how can I send something back?
If you did not receive your invoice containing our return label, please contact our Customer Service team at firstname.lastname@example.org or on 003531 4724956.
Will my postage be refunded?
We do not refund back the postage charge unless the customers order has been miss directed or they refuse delivery. If you have any further queries about this please contact our Customer Service Team.
Do I have to pay for returns?
No. We provide our UK and Ireland customers with a pre paid sticker that covers the return cost.
What is your exchange policy?
Please click here for more exchange information for online and in store.
Can I return faulty stock passed the 14 day policy?
Yes. Please however contact our customer service team if you experience any faults with a product and here they can assist you. Please contact them on 003531 4724956 or at email@example.com.
What is your footwear policy?
Offers & Discounts
Do you offer a Student Discount?
Please click here for more information
Can I get a student discount online?
No. Presently we don’t offer a student discount. However, our A|wear stores provide a 10% student discount once you present a valid student card.
Can I use more than one discount offer on my order?
No. You can only use one discount per order.
How do discount codes affect my right to return an order?
If a discount code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a discount code, even if your original order is returned to us.
I forgot to use my discount code
Unfortunately, if you didn't enter your discount code at the checkout, we cannot apply it to that order or amend your payment later on.
Why doesn't my promotional code work?
Please check that the code you are using is still valid and not out of date. Also all our discount codes can only be used once unless stated other wise, our discounts can not be used in conjunction with other offers or discounts. For further assistance, please contact our Customer Services team on 00353 1 4724956 or at firstname.lastname@example.org .
Can you provide more information on a product?
We try to publish as much useful information as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images. If you have any other questions though, please contact our Customer Services team on 00353 1 4724956 or at email@example.com quoting the product code (e.g. 10100874), and we'll do our best to answer your questions as soon as possible.
A product is showing as out of stock, will you be selling it again?
We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too, an item can disappear from stock very quickly.
I have seen something advertised but cannot find it on the site?
Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page.
If you can't find it, or you're not sure what you're looking for, please contact our Customer Services team on 00353 1 4724956 or at firstname.lastname@example.org with as many details as you can remember, and we'll try to track it down for you.